"Yep I agree good customer service is key. I remember many years ago my mother got a hat custom made for my sisters wedding and when she went to collect it she wasn't sure if she liked it or not as it wasn't 100% what she was expecting but…"

"Good customer service is the key to putting your customer first and getting repeat buyers. If you tried too hard to make what YOU want, that is BAD customer service. Fuchsia is a color that I dislike so much because it almost makes my eyes hurt…"

"Ya that is true regarding repeat customers etc. and I totally agree it is "custom" but I don't think you should blindly make a custom request without making it in your own style... What's to say the customer isn't…"

"Hello, I personally think that you should do what the customer wants, then you will have a happy repeat customer. If you do what you want, not only is your customer unhappy, you could potentially lose a repeat client.  Remember it is called…"

"I once made the most complicated gaudiest wedding veil I have ever seen in my life. The bride wanted 3 tiers, 1:, cathedral length 2: Waltz  length 3: Shoulder length. Each layer was edged with satin bias tape with gathered lace over…"