"Thanks Elaine. I still have a bit to learn re managing customers. I will include a how to care note in the future."
Sue Cummuskey's Discussions
Unhappy customer
5 Replies
Just trying to get my little millinery business up and running and am seeking some advice re a complaint. A customer purchased a wool felt fedora style approx 6 months ago and has now complained that…Continue
Started this discussion. Last reply by Kpeo Apr 18, 2022.
Which Hat Blocks?
2 Replies
As a beginner to millinery, I'm not sure which hat blocks I should invest in. Could you give me some advice on which ones you have found to be the most versatile? I have the basic brim and crown and…Continue
Started this discussion. Last reply by Julie Rodriguez Jun 23, 2018.
Product labels
2 Replies
I'm just getting my little millinery business up and running.."Hat Ensemble".How much info do you put…Continue
Started this discussion. Last reply by Cathrine Williamson Apr 20, 2018.
Inside Finish
4 Replies
I'm very new to hat making and I'm gradually working my way through the Hat Academy videos. I would appreciate some advice from more experienced milliners. …Continue
Started this discussion. Last reply by Kayi Rose Mivedor Mar 2, 2018.
Sue Cummuskey's Page
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"Thanks for your suggestions. I will include a note re hat care and I probably need to toughen up a bit and not take it too personally."
"You are so correct Susan re fading of hats. To fade that much in 6 months it must have sat in sun for prolonged time. Brilliant suggestion re lavender :) In business as much as we strive to offer customer service to best of our ability we have to…"
"Hello,
I have been making hats for about 8 yrs but I have not opened my business officially as yet. However, I have given much thought to how I would handle complaints. My plan is to make sure that all hats are put in an appropriate hat…"
Unhappy customer
Just trying to get my little millinery business up and running and am seeking some advice re a complaint. A customer purchased a wool felt fedora style approx 6 months ago and has now complained that it has faded. She also said that she had trouble with the wire in the brim bending. She did go on to say she is quite rough with her hats. I'd just appreciate to know how others deal with complaints. This is one area in which I do not feel comfortable. Thank you.See More
"Yes I would be interested too."
"Hi Melissa, I haven't progressed to an online store but I have done my own website. There's plenty of companies which provide templates which you can use to set up your own site. I used Wix, and it did take me a while as I'm not great…"
"Thanks, great tips. I recently bought some cheap "roller blinds", one white, one black, from my local "Spotlight" store. I've only just started playing around taking photos but they seem to be a great backdrop - thicker than…"
Profile Information
- I Love Hats Because?
- I've always enjoyed sewing and being creative so thought I'd give hats a go.
- About Me
- I work part time as a nurse.
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