FREQUENTLY ASKED QUESTIONS

What are the payment options?
Hat Academy uses PayPal. You can link your credit card or bank account with Pay Pal to safely purchase online.

How do I watch lesson I have purchased?
To watch a purchased lesson click the "Start Lesson" button in the individual lesson page. You can find lessons you have purchased in the Settings page.

How do I find player controls?
Simply roll the mouse pointer over the video window to reveal the controls to pause and play, select time in the timeline, control volume and enter/exit full screen.

How do I exit full screen?
Click the exit button or hit the Esc key on your keyboard.

Why do video clips sometimes stutter or pause during playback?
Video may stutter or pause during playback if your Internet connection is not fast enough or if your computer has an unusually slow processor or little RAM. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. You can check your actual internet bandwidth here. You can try closing all other programs or try using another web browser (listed below). Also try reloading the webpage or restarting your computer.

Data usage?
Although the bitrate of the lesson videos automatically adjust to internet speed, streaming video will still use up more data then regular web browsing. ADSL broadband connection is recommended for best playback, customers are responsible for their own data usage.

What are the system requirements to view a Hat Academy Lesson?
Viewers should have one of the following browser and Flash versions installed to play Hat Academy videos:
 
Windows PC
Browser
Chrome 2.0
Fire Fox 3.0.1 or higher Internet Explorer 7
Internet Explorer 8
Safari 3.2.2 or higher
Safari 4 Beta
Flash
Flash Player 9, version 9.0.28 or higher
Flash Player 10, version 10.0.22.87 or higher
Mac
Browser
Chrome 2.0
FireFox 3.0.1 or higher
Safari 3.2.1 or higher
Safari 4 Beta
Flash
Flash Player 9, version 9.0.28 or higher
Flash Player 10, version 10.0.22.87 or higher

How can I ask a question about a particular lesson module?
Click on the "Lesson Discussions" button in the Lesson Support panel which is found at the bottom of each lessons purchased video page. Here you can select the module number and discuss particulars that will be replied by Hat Academy.

Metric to imperial conversion?
Please use the length widget to convert to imperial.

There are a few terms I am unfamiliar with, how can I find out more info?
If any millinery jargon seems confusing refer to the glossary page.

Can I add my own photos and videos?
Certainly, just follow the links via the top navigation. 

Can I add info and media about my business?
You are well to promote your millinery business. Other business may considered spam and you may risk your account being suspended. If you wish to promote your business on Hat Academy please contact us to discuss options.

How do I contact Hat Academy.
Any questions you dont wish to ask in discussions please use contact tab at the bottom left of each page and we will reply asap.